Cancellation and Refund Policy for Sheelder:

  I. Cancellation Policy

Customers are required to provide a minimum of 48 hours' notice for any cancellations. Cancellations made within 48 hours of the scheduled service will incur a cancellation fee equal to 25% of the total service cost. Cancellations made on the day of the service will result in a forfeiture of the entire service fee. This policy is strictly enforced to ensure operational efficiency and to compensate Partner Professionals for their time.

  II. Modification of Bookings 

Customers may modify their bookings up to 48 hours prior to the scheduled service without incurring any fees. Modifications requested within 48 hours of the service will be subject to a fee of 15% of the total service cost, reflecting the administrative effort required to accommodate last-minute changes.

 III. Refund Policy

Refunds will only be issued in cases where a cancellation is made at least 48 hours prior to the scheduled service. Refund requests will be processed within 5 -7 business days, and customers will receive a full refund minus any applicable cancellation fees. No refunds will be provided for cancellations made less than 48 hours before the service or for no-shows.

 IV. Emergency Cancellations

In cases of legitimate emergencies, customers must contact Sheelder's support team immediately to discuss their situation. Documentation may be required for consideration of waiving cancellation fees. The decision to waive fees in such cases is at the sole discretion of Sheelder.

V. Notification of Cancellations

All cancellations must be communicated through official channels, including email or our online platform, to ensure proper documentation and processing. Cancellations communicated via phone or informal channels will not be honored.

This strict cancellation and refund policy is designed to ensure that customers are aware of their responsibilities when booking services. By using our Service, you agree to comply with this policy in its entirety.